Our Fresh Flowers Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Wealdstone
At Flower Delivery Wealdstone, delivering the freshest, most vibrant blooms is at the heart of what we do. As a trusted local florist serving households and businesses in the Wealdstone area, we guarantee that every flower arrangement arrives in peak condition and stays fresh for as long as possible. We know how important it is for your special gesture to leave a lasting impression, which is why our customers come back to us again and again.
Damaged-on-Arrival Policy
Despite our commitment to quality and care, flowers may occasionally sustain damage in transit. If your flower delivery in Wealdstone arrives damaged or in less than perfect condition, please let us know within 24 hours of receipt. Providing photo evidence of the damaged item will help us resolve your issue more promptly. Our team will assess your claim and, if verified, will offer a suitable resolution to maintain our reputation as Wealdstone’s reliable flower experts.
Freshness Window Guarantee
We take pride in using only the freshest stems, sourced daily to ensure lasting beauty and longevity. Our flowers are guaranteed to remain fresh and vibrant for a minimum window of five days from delivery, provided they are cared for according to our guidelines. If your flowers do not meet this freshness window, simply reach out and let us know within that timeframe. We aim to quickly address and resolve any concerns, standing firmly behind our freshness promise.
Refund and Replacement Options
Your complete satisfaction is our top priority. If your order arrived damaged, wilted, or not as described, notify us within 24 hours. Depending on the situation, we offer the following solutions:
- Full or Partial Refund: If the flowers are significantly damaged or fail to meet our freshness standards, you may be eligible for a full or partial refund. Our team will review your request and process refunds promptly.
- Replacement Arrangement: Prefer a replacement? We’d be happy to send a new bouquet to you or your recipient, free of charge, at the earliest suitable time.
All refund or replacement requests must be made within 24 hours of receiving your order for damaged goods or within five days for freshness issues. We kindly ask for photographic evidence to expedite the process and ensure a fair resolution for all our valued Wealdstone customers.
Complaints and Customer Care Process
Your feedback helps us to continually improve and serve you better. If you have any complaints or concerns about your order or experience with Flower Delivery Wealdstone, we invite you to contact our friendly customer care team. All complaints are taken seriously and are handled promptly and professionally. Our process includes:
- Let us know about your concern as soon as possible after delivery.
- Provide details and any supporting evidence (such as photographs).
- Our team will investigate and respond within two business days with a proposed solution.
We are committed to ensuring every customer walks away happy, maintaining the highest standards of quality and service you would expect from a local Wealdstone florist. Rest assured, your satisfaction is at the core of everything we do.
A Trusted Local Wealdstone Florist
Flower Delivery Wealdstone has built a reputation in the local community for reliability, quality, and customer care. Whether you are sending flowers to a loved one or a business, our returns, refunds, and complaints policy is in place to protect your interests. We thank you for choosing us as your florist and look forward to brightening your days with nothing but the freshest, most beautiful flowers Wealdstone can offer.
