Welcome to our online flower delivery service, offering expert floristry to customers across Wealdstone and its surrounding areas. These Terms and Conditions set out the rules for using our flower delivery website and ordering our products online. By placing an order through our website, you are agreeing to these Terms and Conditions in full. Please read them carefully before making your purchase.
These Terms and Conditions apply to all online purchases made by customers located in Wealdstone and neighbouring locations who utilise our flower delivery services. They govern the legal relationship between you, the customer, and us as the service provider.
To place an order for flower delivery in Wealdstone, please follow our website's simple online ordering process. You will be prompted to select your preferred bouquet or product, add it to your cart, and proceed to checkout. Please ensure that you provide accurate and up-to-date delivery information, including recipient name, address, and contact details, as we cannot be held liable for failed deliveries resulting from customer error.
Once your order is submitted, you will receive an order confirmation on the website, and, where applicable, a confirmation summary. All orders remain subject to acceptance and availability. We reserve the right to decline or cancel orders for any legitimate reason, such as (but not limited to) product unavailability, payment difficulties, or suspicion of fraudulent activity.
We strive to ensure that every bouquet or floral arrangement ordered is faithfully created according to your chosen design. However, seasonal fluctuations and availability of certain flowers may occasionally require the use of suitable substitutes of equal or greater value. If a significant substitution is necessary, we will aim to inform you before dispatch. By confirming your order, you acknowledge and accept this possibility.
We provide flower delivery services across Wealdstone and its neighbouring areas, aiming to deliver on your selected date. Specific delivery times on the day cannot be guaranteed unless otherwise stated. In circumstances outside our control (such as road closures or extreme weather), delivery delays may occur. We will always endeavour to notify you if a significant delay is anticipated.
If the recipient is unavailable when we attempt delivery, we reserve the right to leave the flowers with a neighbour, a concierge, or in a safe place at the recipient's address when it is feasible to do so. If this is not possible, a delivery card will be left, and redelivery may be attempted. It is your responsibility to provide accurate delivery instructions and ensure someone is available to receive the delivery on the selected date.
All online flower orders for Wealdstone delivery must be paid for in advance at the time of placing the order. We accept a range of secure payment methods as indicated on our website at checkout. All prices displayed include VAT where relevant, but exclude delivery charges, which will be confirmed before you complete your purchase.
Full payment must be received before the order is prepared or dispatched. Failure to provide authorised payment will result in cancellation of the order. We use secure payment processing services to handle your card details safely and do not store payment information ourselves.
If you wish to cancel or amend your flower delivery order, please notify us as soon as possible after placing your order. Cancellations or changes can generally only be accommodated if requested before the order has been processed or dispatched. Once the order is being prepared or has left for delivery, cancellations or amendments may not be possible due to the perishable nature of flowers.
If your order is successfully cancelled prior to preparation or dispatch, a full refund will be provided using your original payment method. Refunds will be processed promptly, though the time taken to appear in your account may vary according to your bank or card provider.
Our fresh flower arrangements are carefully packed to arrive in optimal condition. If you are unhappy with the quality of your flowers or believe there has been an error with your delivery, please contact us within 24 hours of receipt with a description and, if possible, a photograph of the issue. We may require you to return the original product or provide further information to resolve the complaint.
Where complaints are upheld, we may offer a replacement, a partial refund, or a full refund at our discretion, depending on the circumstances and your preference. Please note that due to the perishable nature of flowers, we are unable to accept returns for products that are not faulty or damaged.
We take all reasonable care to ensure that our products and services are delivered to a high standard. However, to the extent legally permitted, our liability to you in respect of any order is limited to the value of that order. We will not be liable for any indirect, consequential, or economic loss (including loss of opportunity or reputation).
We cannot accept liability for delays, non-delivery, or incorrect delivery due to incorrect information provided by the customer. Please double-check the recipient's full address and contact details before submitting your order. If an order cannot be delivered due to a mistake in the address or recipient information, you may be charged an additional delivery fee for redelivery, or the order may be forfeited at our discretion.
The images of flowers and arrangements on our website are for illustrative purposes only, and while we endeavour to match them as closely as possible, slight differences may occur due to seasonal variations or availability.
By placing an order through our website, you confirm that you are at least 18 years old, are legally capable of entering into binding contracts, and that you will use our service for lawful purposes only. It is your responsibility to ensure all information provided is accurate and complete, and to keep your account details secure if you create an account on our website.
All content on our website, including text, images, and branding, is either our property or used with permission. You may not use, reproduce, or distribute any content from our website without our prior written consent.
Your privacy and data protection are of utmost importance to us. Any personal information provided during the order process will be handled in accordance with our privacy policy and applicable data protection laws.
We shall not be held liable for any failure or delay in fulfilling our obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, or disruptions to transportation services.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms and Conditions from time to time, as necessary. Any changes will be posted on our website and will take effect immediately. Your continued use of our website and services will constitute acceptance of any revised Terms and Conditions.
If you have any questions, require assistance with your order, or wish to provide feedback about our online flower delivery service to Wealdstone, please refer to our customer service section on the website for further information. We value your custom and aim to respond promptly to any enquiries or concerns you may have.
By placing an order on our website for flower delivery in Wealdstone or surrounding areas, you accept and agree to abide by these Terms and Conditions. These terms form the entire agreement between you and us regarding your purchase and override any previous understandings or agreements relating to your order.
Thank you for choosing our online flower delivery service in Wealdstone. We look forward to making your special moments even more memorable.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wealdstone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wealdstone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
